Terms and Conditions of Sale
1.Scope of Application
These general terms and conditions of sale apply to all sales of products offered by Tristan Saint-Michel, artist painter, through the website tristansaintmichel.com, hereinafter referred to as "the Site". Any order implies the customer's unconditional acceptance of these general terms and conditions of sale.
2. Products
Tristan Saint-Michel offers for sale original oil paintings as well as art prints of these paintings.
3. Orders
Orders placed on the Site shall only be considered final upon acceptance by Tristan Saint-Michel. This acceptance is materialized by sending an order confirmation to the email address provided by the customer during the order process. Tristan Saint-Michel reserves the right to refuse any order for legitimate reasons.
4. Prices
The prices of the products are indicated in euros, all taxes included, excluding delivery charges. They are subject to change at any time without prior notice. Delivery charges are borne by the customer and are indicated during the ordering process.
5. Payment
Payment for the products is made online at the time of ordering, by credit card or any other secure payment method available on the Site.
6. Delivery
Delivery times are indicated during the ordering process and may vary depending on the delivery location. Tristan Saint-Michel undertakes to make every effort to respect these deadlines but shall not be held responsible for delays attributable to third parties or events beyond its control.
7. Claims and Guarantees
The customer is required to check the condition of the products upon receipt and to report any anomaly within 7 days following delivery. In the event of non-conformity of a product, the customer may request its replacement or refund.
8. Right of Withdrawal
a - In the case of purchase on the Site by the Customer of an artwork already created by Tristan Saint-Michel
In accordance with current legislation, the Customer has a period of 14 days from receipt of the products to exercise his right of withdrawal, without having to justify reasons or pay penalties, except for return costs which remain at his expense.
If the Customer is not a member of the European Economic Area, this right of withdrawal does not apply.
The Artwork must be returned in perfect condition directly to Tristan Saint-Michel, in its original packaging, no later than 14 calendar days following the communication, by the Buyer, of his intention to withdraw. It must be accompanied by a copy of the corresponding purchase invoice. The Buyer is deemed responsible in case of deterioration of the Artwork during its return to the artist.
Artworks returned damaged or soiled by the Buyer will not be taken back and/or refunded.
b - Regarding the creation of a personalized artwork by the Customer
In accordance with article L.121-20-2 of the Consumer Code and given the entirely personalized nature of the Services offered by Tristan Saint-Michel according to the Client's specifications, the right of withdrawal cannot be exercised, unless otherwise agreed by the parties, for contracts:
9. Contracts for the supply of goods made to the consumer's specifications or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
Intellectual Property
The artworks offered for sale on the Site are protected by copyright. Any unauthorized reproduction or use of the artworks is strictly prohibited.
10. Disputes
In the event of a dispute, the parties shall endeavor to settle their differences amicably. Failing an agreement, any dispute relating to these general terms and conditions of sale shall be brought before the competent courts.
11. Modification of the General Terms and Conditions of Sale
Tristan Saint-Michel reserves the right to modify these general terms and conditions of sale at any time. The new general terms and conditions of sale shall apply only to sales made after they come into force.
12. Local Taxes
Only applicable outside the EU. Local fees (sales tax, customs duties) may occur, depending on your region and local customs duties. These fees are the responsibility of the customer
13. Painting Course Refund
In accordance with my satisfaction policy, I offer a "Satisfied or Refunded" guarantee for my painting course for a period of seven (7) days from the date of purchase. The following conditions must be met to benefit from this right of withdrawal:
Unenrollment: The student must unenroll from the site where the course can be viewed before requesting a refund.
Course Review: The student must not write a negative review of the course, which means a rating lower than 4.5 or comments degrading the course.
Re-enrollment: It is prohibited to re-enroll in the course for free under a different identifier after requesting a refund.
The "satisfaction guaranteed or your money back" policy applies solely in cases where the customer finds that the course content does not meet their expectations after fully reviewing it. However, this guarantee does not cover refund requests related to technical access issues, such as connection difficulties, device configuration problems, or network restrictions on the customer’s end. It is the customer's responsibility to ensure, prior to purchase, that they have the necessary technical setup to access the content.
To request a refund, the student must contact my customer service via the contact section of the site or by email, providing the purchase details and the reasons for the refund request. After verifying compliance with the above conditions, a full refund will be issued within seven (7) to fourteen (14) days.
I reserve the right to refuse any refund request that does not comply with the conditions mentioned above.
Done at Orange on July 15, 2024.
Tristan Saint-Michel